Shipping, returns, and exchanges

Shipping Policy

Thank you for shopping with Pennae Studio Boutique. Orders are typically processed and shipped within 1–3 business days. Business days are Monday through Friday and do not include weekends or holidays. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey. Please note that shipping times may vary depending on the carrier and your location. While we do our best to ensure timely delivery, Pennae Studio Boutique is not responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control. If you have any questions regarding your order, please contact us and we will be happy to assist you.

Return Policy

At Pennae Studio Boutique, we want you to love your purchase. We accept returns for store credit only. We do not offer refunds. To be eligible for a return, items must be returned within 7 days of receiving your order and must meet the following conditions: Unworn, unwashed, free of stains, free of perfume, smoke, or other odors, original tags must be attached, items that show signs of wear, damage, washing, stains, or odors will not be accepted. Once your return is approved, a store credit will be issued for the purchase price of the item.

In-Store Exchanges

For in-store purchases, simply bring the item back to the boutique within 7 days, and we will gladly help you exchange it for another item of equal value or apply store credit toward a different purchase. All sale items, accessories, jewelry, and final sale items are non-returnable and non-exchangeable. If you have any questions regarding a return or exchange, please contact us before returning your item.